Privacy Policy

CrossSea Global LLC (“CrossSea Global,” “we,” “us,” or “our”) operates crossseaglobal.com.

We respect your privacy and are committed to explaining how we collect, use, disclose, and protect personal information when you visit our website, contact us, create an account where available, or place an order.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Information You Provide

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order information
• Information submitted through our contact forms
• Other information you voluntarily provide to us

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referring website
• Approximate usage information
• Cookies and similar technologies

Payment Information

Payments may be processed through third-party payment processors.

We do not intentionally store complete credit-card numbers, CVV/security codes, or full payment credentials on our website servers.

Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders.
• Arrange shipping and delivery.
• Send order confirmations and shipping updates.
• Provide customer service.
• Respond to questions and requests.
• Process returns and refunds.
• Prevent fraud and unauthorized transactions.
• Maintain and secure our website.
• Improve website functionality and customer experience.
• Analyze website usage and performance.
• Send promotional communications where permitted by applicable law.

You may unsubscribe from promotional marketing emails at any time by using the unsubscribe option included in the email.

Transactional communications, such as order confirmations and important service messages, may still be sent when necessary to fulfill your order or provide requested services.

3. How We Share Personal Information

We do not sell your personal information for money.

We may disclose information when reasonably necessary to provide our services, including to:

• Payment processors
• Shipping carriers
• Website hosting and technical service providers
• Customer-support providers
• Fraud-prevention and security providers
• Tax, accounting, or professional service providers
• Government authorities or law-enforcement agencies where required by law

These service providers may only receive information reasonably necessary to perform their services.

We may also disclose information where required to comply with applicable law, protect our rights, prevent fraud, or protect the security of our website and customers.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Remember shopping-cart contents.
• Maintain website functionality.
• Remember certain preferences.
• Understand website traffic and usage.
• Improve website performance.
• Support analytics or marketing functions where applicable.

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect shopping-cart functions, checkout, or other website features.

Where required by applicable law, we may provide additional choices regarding certain non-essential cookies and similar technologies.

5. Third-Party Services

Our website may rely on third-party service providers for functions such as website hosting, payment processing, shipping, analytics, security, communications, or other business services.

These providers may process personal information according to their own privacy policies.

We encourage users to review the privacy policies of third-party services when applicable.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services.
• Complete transactions.
• Maintain business and transaction records.
• Comply with legal and accounting obligations.
• Resolve disputes.
• Prevent fraud.
• Enforce our agreements.

The specific retention period may vary depending on the type of information and the reason it was collected.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request information about how your personal information is used.
• Opt out of certain marketing communications.
• Exercise other rights provided by applicable privacy laws.

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before processing certain requests.

9. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.

10. International Visitors

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Privacy protections in those countries may differ from those in your country of residence.

Where applicable, we will process personal information in accordance with applicable privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

When we make changes, we will post the updated Privacy Policy on this page and revise the “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

CrossSea Global LLC
Email: [email protected]
Phone: (307) 302-6089