Shipping Policy

Thank you for shopping with CrossSea Global LLC.

This Shipping Policy explains how we process and deliver orders placed through crossseaglobal.com.

1. Shipping Destinations

We currently ship products to:

• The contiguous United States
• Alaska
• Hawaii
• Selected international destinations where shipping is available

Some oversized, restricted, or otherwise limited products may only be available for domestic U.S. delivery.

Available shipping destinations and methods are displayed during checkout.

2. Order Processing Time

Most orders are processed within 1–3 business days, Monday through Friday, excluding public holidays.

Orders placed during weekends or holidays will generally begin processing on the next business day.

Processing time is separate from shipping transit time.

3. Estimated Shipping Times

Estimated transit times are:

Standard U.S. Shipping:
5–10 business days

Expedited U.S. Shipping:
2–4 business days

International Shipping:
Generally 10–25 business days, depending on the destination country, carrier, customs processing, and other circumstances.

These are estimates rather than guaranteed delivery dates.

Shipping delays may occur due to weather, carrier disruptions, customs inspections, holidays, incorrect delivery information, or other circumstances outside our reasonable control.

4. Shipping Fees

Shipping costs are calculated based on factors such as the destination, package size, weight, and selected shipping method.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

When a free-shipping promotion is available, its specific eligibility requirements will be displayed on the website or at checkout.

For example, promotional free shipping may be offered for qualifying orders of $50 or more, subject to the terms displayed at the time of purchase.

5. Order Tracking

Once your order has been shipped, we may send you an email containing tracking information.

Tracking information can be used to monitor your shipment through the applicable carrier’s tracking system.

Please allow some time for tracking information to become active after the shipment is dispatched.

6. Lost, Delayed, or Delivered-but-Not-Received Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please contact us as soon as possible.

We may ask you to:

• Confirm your shipping address.
• Check with household members or building management.
• Check the delivery area around your property.
• Provide relevant information needed for a carrier investigation.

Where appropriate, we will cooperate with the shipping carrier to investigate the shipment.

If a carrier confirms that a shipment was lost, we may provide a replacement or refund in accordance with the circumstances and applicable law.

7. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment where available.

Please contact us as soon as possible if you discover an error in your shipping address after placing an order.

8. International Customs and Import Charges

International customers may be responsible for applicable customs duties, import taxes, brokerage fees, clearance charges, or other fees imposed by the destination country.

These charges are generally outside our control and may vary by country.

Customers are responsible for complying with applicable import requirements in their destination country.

9. Contact Us

For shipping questions or assistance with an order, please contact:

CrossSea Global LLC
Email: [email protected]
Phone: (307) 302-6089